Top 66 Service catalogue management Things You Should Know

What is involved in Service Catalog

Find out what the related areas are that Service Catalog connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Service Catalog thinking-frame.

How far is your company on its Service catalogue management journey?

Take this short survey to gauge your organization’s progress toward Service catalogue management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Service Catalog related domains to cover and 66 essential critical questions to check off in that domain.

The following domains are covered:

Service Catalog, Cloud computing, IT Governance, IT Service Management, Information Technology Infrastructure Library, Information technology:

Service Catalog Critical Criteria:

Add value to Service Catalog projects and correct Service Catalog management by competencies.

– How do your measurements capture actionable Service Catalog information for use in exceeding your customers expectations and securing your customers engagement?

– What other departments, besides IT, use service catalog as a means of publishing their services in your organization?

– What other departments, besides IT, use service catalog as a means of publishing their services in your organization?

– Which software allows an administrator to create and publish a service catalogue?

– Who are the people involved in developing and implementing Service Catalog?

– What services are published in your organizations service catalog?

– What services are published in your organizations service catalog?

– Does your service catalog actually have pricing in it?

Cloud computing Critical Criteria:

Scrutinze Cloud computing leadership and separate what are the business goals Cloud computing is aiming to achieve.

– Security and authentication technologies, allied to event logging, in the cloud computing environment can help auditors as they deal with issues related to workflow were those who entered, approved, changed or otherwise touched data authorized to do so, on an individual, group or role-related basis?

– Business Considerations. Business considerations include the overall organizational readiness for using cloud computing. Is the application owner willing and comfortable with a cloud platform?

– What impact has emerging technology (e.g., cloud computing, virtualization and mobile computing) had on your companys ITRM program over the past 12 months?

– Provider viability: what happens to your organizations applications and data in the event that the provider goes out of business?

– What are the key business and technical challenges of transitioning to a cloud computing strategy?

– Recoverability: how will the service provider respond to disasters and ensure continued service?

– What is the name of the organization helping to foster security standards for cloud computing?

– Aare there recommended best practices to help us decide whether they should move to the cloud?

– What challenges and opportunities does cloud computing present for IT service management ?

– What new opportunities are either enabled by or potential drivers of cloud computing?

– When is utility computing preferable to running a private cloud?

– Is cloud computing a threat to the real sense of ownership?

– Is cloud computing affecting traditional hardware vendors?

– What are the security concerns with cloud computing?

– What is the first priority cloud security concern?

– Is there a good pricing model for cloud services?

– What should telcos be focusing on in 5 10 years?

– what is New About Cloud Computing Security?

– what is the future of private cloud?

– Fedramp approved/compliant?

IT Governance Critical Criteria:

Depict IT Governance tasks and devise IT Governance key steps.

– Policy compliance is closely related to IT governance. Compliance has much to do with defining, controlling and governing security efforts. How should an organization respond to security events?

– How do you determine the key elements that affect Service Catalog workforce satisfaction? how are these elements determined for different workforce groups and segments?

– Which customers cant participate in our Service Catalog domain because they lack skills, wealth, or convenient access to existing solutions?

– Can Management personnel recognize the monetary benefit of Service Catalog?

– what is the difference between data governance and it governance?

IT Service Management Critical Criteria:

Guide IT Service Management tasks and track iterative IT Service Management results.

– So you have designed a great process, have invested in a slick itsm tool and paid your consultants for the best advice you could purchase. What makes you think anyone is actually going to follow the new processes after you close up the project and take down the posters?

– If we could not clearly quantify where the benefits were, we would then start getting lots of questions: why are you doing it because we could be spending the money elsewhere?

– How do you actually go about identifying, defining and then managing a set of services that make sense?

– In your organization, which group oversees or coordinates your it service management capabilities?

– What are our key differences between ITAM IT asset management and ITSM IT service management?

– What should be easier after implementing a good IT Service Management software tool?

– Do changes in business processes fall under the scope of Change Management?

– How does mobility improve your organizations service desk effectiveness?

– Is there a defined enterprise IT tool strategy and architecture model?

– Why is it Service Management important to cloud providers?

– What metrics will be provided and are they relevant?

– What questions should be asked of a cloud service provider?

– How will changes affect the customers services?

– What does a disaster recovery plan look like?

– What do you see as your major ITSM challenge?

– does not soa solve these problems?

– Does IT get our business?

– Are we over licensed?

Information Technology Infrastructure Library Critical Criteria:

Grade Information Technology Infrastructure Library adoptions and adjust implementation of Information Technology Infrastructure Library.

– Do Service Catalog rules make a reasonable demand on a users capabilities?

– How can skill-level changes improve Service Catalog?

Information technology Critical Criteria:

Demonstrate Information technology leadership and find answers.

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– When do you ask for help from Information Technology (IT)?

– Which Service Catalog goals are the most important?

– What are internal and external Service Catalog relations?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Service catalogue management Self Assessment:

https://store.theartofservice.com/Service-catalogue-management-Getting-Started/

Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com

gerard.blokdijk@theartofservice.com

https://www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Service Catalog External links:

Service Catalog | IT Services | University of Arkansas
https://its.uark.edu/services

Service Catalog | IT Connect
https://itconnect.uw.edu/services

[PDF]Service Catalog Description – ITSM
http://www.itsm.info/ITSM Service Catalog.pdf

Cloud computing External links:

Microsoft Azure Cloud Computing Platform & Services
https://azure.microsoft.com

Amazon Web Services certification – Cloud Computing …
https://aws.amazon.com/certification

REAN Cloud – Managed Services | Cloud Computing | …
https://www.reancloud.com

IT Governance External links:

List of free GDPR resources – IT Governance Blog
https://www.itgovernance.co.uk/blog/list-of-free-gdpr-resources

IT GOVERNANCE LIBRARY – OIT
http://oit.alabama.gov/governance-library

IT Governance – VITA
https://www.vita.virginia.gov/it-governance

IT Service Management External links:

NTT DATA IT Service Management – Login – Dell
https://srms.dell.com/arsys/shared/login.jsp?/arsys/home

ITSM – IT Service Management | Atlassian
https://www.atlassian.com/it-unplugged/itsm

eBook | Into the Future: IT Service Management 2020
http://go.cherwell.com/eb/into-the-future-it-service-management-2020

Information Technology Infrastructure Library External links:

Information Technology Infrastructure Library (ITIL)
https://www.techopedia.com/definition/24417

Information Technology Infrastructure Library (ITIL) | …
http://www.cdotech.com/?q=itil

Information Technology Infrastructure Library ITIL – …
https://www.facebook.com/ITILcertification

Information technology External links:

Information Technology Program – capella.edu
http://Ad · www.capella.edu/IT-Program/Info-Technology

Rebelmail | UNLV Office of Information Technology (OIT)
https://rebelmail.unlv.edu

Umail | University Information Technology Services
https://umail.iu.edu

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