Top 64 Service catalogue management Goals and Objectives Questions

What is involved in Service Catalog

Find out what the related areas are that Service Catalog connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Service Catalog thinking-frame.

How far is your company on its Service catalogue management journey?

Take this short survey to gauge your organization’s progress toward Service catalogue management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Service Catalog related domains to cover and 64 essential critical questions to check off in that domain.

The following domains are covered:

Service Catalog, Cloud computing, IT Governance, IT Service Management, Information Technology Infrastructure Library, Information technology:

Service Catalog Critical Criteria:

Adapt Service Catalog results and interpret which customers can’t participate in Service Catalog because they lack skills.

– What other departments, besides IT, use service catalog as a means of publishing their services in your organization?

– Does Service Catalog analysis isolate the fundamental causes of problems?

– What services are published in your organizations service catalog?

– How do we Improve Service Catalog service perception, and satisfaction?

– What services are published in your organizations service catalog?

– Does your service catalog actually have pricing in it?

Cloud computing Critical Criteria:

Check Cloud computing issues and catalog what business benefits will Cloud computing goals deliver if achieved.

– Security and authentication technologies, allied to event logging, in the cloud computing environment can help auditors as they deal with issues related to workflow were those who entered, approved, changed or otherwise touched data authorized to do so, on an individual, group or role-related basis?

– Change in technology and prices over time: what will billing units be like for the higher-level virtualization clouds?

– What are the existing or planned mechanisms to assess the interoperability of different vendor implementations?

– What is the security gap between private cloud cloud computing versus client server computing architectures?

– Are the risks associated with cloud computing actually higher than the risks enterprises are facing today?

– How will technology advancements in soa, virtualization and cloud computing further enable saas adoption?

– Do we require that confidential information in the cloud be stored within the united states?

– What challenges and opportunities does cloud computing present for IT Service Management ?

– Is there any application left that does not talk to at least one of its fellows?

– Amazon web services is which type of cloud computing distribution model?

– What defines a true cloud solution versus the quasi cloud?

– How is cloud computing shaping enterprise communications?

– What are some standards emerging around cloud computing?

– Is the market ready yet for P2P cloud computing?

– What will cloud computing look like in 5 years?

– What are reasons to say no to cloud computing?

– How does BYOD affect security in the cloud?

– Can we accelerate DevOps with Hybrid Cloud?

– What problems does cloud computing solve?

– What is grid computing?

IT Governance Critical Criteria:

Understand IT Governance issues and optimize IT Governance leadership as a key to advancement.

– Policy compliance is closely related to IT governance. Compliance has much to do with defining, controlling and governing security efforts. How should an organization respond to security events?

– Does Service Catalog analysis show the relationships among important Service Catalog factors?

– When a Service Catalog manager recognizes a problem, what options are available?

– what is the difference between data governance and it governance?

– What are current Service Catalog Paradigms?

IT Service Management Critical Criteria:

Guide IT Service Management management and look in other fields.

– Think about the people you identified for your Service Catalog project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– In your organization, which group oversees/coordinates your it Service Management capabilities?

– How is release management for new application services integrated with your itsm capabilities?

– Does the cloud service provider require third-party providers in order to deliver services?

– What challenges and opportunities does cloud computing present for IT service management ?

– How much time does it take to consolidate information into meaningful reports?

– What should customers be looking for and expect from a good cloud service provider?

– If your itsm team is slated for growth, what are the relevant reasons?

– Why is IT service management important to cloud providers?

– What metrics will be provided and are they relevant?

– Will we be eligible for ISOIEC 20000 certification?

– How does this service support business activities?

– Do you have a growing list of overdue incidents?

– What do you see as your major ITSM challenge?

– Which software markets will SaaS disrupt?

– Who gverns an enterprise tool strategy?

– Why is cloud computing important?

– Quality of Service Met?

– Available enough?

– What is ITIL?

Information Technology Infrastructure Library Critical Criteria:

Talk about Information Technology Infrastructure Library projects and look at the big picture.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Service Catalog models, tools and techniques are necessary?

– Are we making progress? and are we making progress as Service Catalog leaders?

– What is our formula for success in Service Catalog ?

Information technology Critical Criteria:

Contribute to Information technology strategies and stake your claim.

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How does new information technology come to be applied and diffused among firms?

– What sources do you use to gather information for a Service Catalog study?

– The difference between data/information and information technology (it)?

– Will Service Catalog deliverables need to be tested and, if so, by whom?

– When do you ask for help from Information Technology (IT)?

– What are our Service Catalog Processes?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Service catalogue management Self Assessment:

Author: Gerard Blokdijk

CEO at The Art of Service |

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Service Catalog External links:

Service Catalog – Manhattan College

Service Catalog | IT Connect

Service Catalog – Technology

Cloud computing External links:

Microsoft Azure Cloud Computing Platform & Services

REAN Cloud – Managed Services | Cloud Computing | DevOps

AWS Cloud Computing Certification Program – …

IT Governance External links:

IT Governance – Governance, Risk Management and …

IT Governance – VITA

IT Governance | Federal Motor Carrier Safety Administration

IT Service Management External links:

IT Service Management | Availability Management | Optanix

Remedy 9 – IT Service Management Suite – BMC Software

ITSM | IT Service Management | ServiceNow

Information Technology Infrastructure Library External links:

Information Technology Infrastructure Library (ITIL)

Information Technology Infrastructure Library (ITIL)

Information technology External links:

Information Technology Degrees –
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Rebelmail | UNLV Office of Information Technology (OIT)

SOLAR | Division of Information Technology

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